POLICY:

We ask that you please reschedule or cancel at least 3 days before the beginning of your appointment or you may be charged a cancellation fee.

Euphoria Face & Body / Euphoria SkinCare STUDIO Cancellation Policy

 

Your appointments are very important to the Face & Body team members, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

 

STRICT AND ENFORCED 72 HOUR CANCELLATION POLICY!

 

Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 72 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.

 

- Less than 72 hour notice will result in a charge equal to 50% of the reserved service amount.

 

- “NO SHOWS” will be charged 100% of the reserved service amount.  

 

- Appointments made within the 72 hour period and must cancel will result in a 50% charge of the reservation time.  

 

- ALL SERVICES held with a credit card. Multiple services or combos not cancelled 72 hours in advance will be charged 50% of the reserved service amount. A credit card    "HOLD" transaction maybe made on your credit card to reserve the appointment time.

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Face & Body team members scheduled filled, thus better serving everyone. EUPHORIA FACE & BODY  policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

 

CONFIRMATION TEXTS/EMAILS

 

As a courtesy, we will EMAIL, TEXT OR BOTH  and confirm your service appointments 2 to 3 business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

 

WHAT HAPPENS IF CHARGED A NO-SHOW/CANCELATION FEE

 

If you miss your scheduled appointment " NO-SHOW or LAST MINUTE CANCELATION " the 50 or 100% fee charged to your registered credit card will turn into a DEPOSIT MINUS A up to $100 FEE FOR unless your scheduled time was filled. The deposit will be applied towards your service once you reschedule and services are preformed. If any customer fails to show for any appointment there after the deposit becomes non refundable. If a customer has a " VOUCHER, COUPON or PREPAID SERVICE the deposit will be reimbursed minus the up to $100 NO-SHOW / CANCELATION FEE. If VOUCHER / COUPON customers miss there second appointment the deposit becomes non refundable. 

 

IF YOUR CREDIT CARD IS DECLINED 

 If your credit card is declined for your cancellation fee and you have future appointments all future appointments will be canceled until the fee is paid. 

 

IF YOU BOUGHT A PACKAGE.

If you have a package service and you miss your scheduled appointment you are charged up to 100%  of the full priced package service or single service  and is held till the end of your package. package customers are charges in one of two ways. 1) they loose one appointment out of there package and is non refundable or 2) charged Upmto a 100% fee out of the NO-SHOW / CANCELATION FEE. at the end of package remaining money will be refunded after deducted fees. 

 

SNOW AND WEATHER RELATED CANCELATIONS. 

If Euphoria Face & Body canceles due to snow or weather related conditions you will be notified by 7am day of your appointment by text or email. If canceled by our booking system please visit our online booking to reschedule at your  convenience . ( https://euphoriafaceandbodygroup.com/bookonline ). If you do not receive a message your appointment is canceled your appointment is still OPEN and if you fail to notify us all above cancelation policies apply and you will be charges a no show or cancelation fee. 

 

IF YOU FEEL IT IS UNSAFE FOR TO TRAVEL. 

It’s important to us here at Euphorias Face & Body you feel safe traveling to your appointment. If you feel it’s unsafe for you to travel due to snow or other weather related conditions you have until 7am the day of your appointment to text us ( 860.993.4079 )  or email us ( follow this link to our contact email page. ( https://euphoriafaceandbodygroup.com/bookonline ) of your cancelation or reschedule. If you fail to do so all above cancelation policies apply and will result in a no show or last minute cancelation fee. 

No assumptions or reasons will be accepted. 

 

Deposits: deposits for service appointments  are fully refundable within 72 hours of booking time. After 72 hours deposits are Non refundable and held for future services ,the cash value does not expire. If services are no longer wanted you agree to the terms of forfeiting your deposit.  

 

SCHEDULED SERVICES TAHT FALL BELOW $100.

 

Services that fall below the $100 first time fee are subject to the same rules above however 50% will be charged as a NO-SHOW / CANCELATION FEE is non refundable.

 

VOUCHER AND COUPON CUSTOMERS.

 

All above cancelation policies apply! Missing or NO-SHOW on a voucher/coupon results in a VOIDED DEAL and you will be charged the full price of the service or package purchased through 3rd party sellers.  AS A REMINDER COUPONS OR VOUCHERS ARE FOR FIRST TIME CUSTOMERS ONLY HOWEVER EXISTING CUSTOMERS ARE STILL ALLOWED ALL DEALS SOLD THROUGH 3RD PARTY VENDORS. 

 

All sales on services, service packages, gift cards, gift certificates and package cards are final and non refundable.. 

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© 2020 Euphoria Face & Body / Euphoria Skin Care STUDIO All rights reserved.

205 Glastonbury Blvd. Glastonbury, CT. 06033 suite 625

Call/Text 860-993-4079